FAQ

  • What are the tubing and cannula lengths?

    There are four tubing lengths available, 46cm (18 inch) ,60cm (23 inch), 81cm (32 inch) and 110cm (43 inch) and two cannula lengths - 6mm and 9mm.

    • The 6 mm length cannula is suitable for lean individuals.
    • The 9 mm cannula is suitable for both children and adults of average to above average build
  • Is there something to help with insertion?

    The Quick-serter® is the insertion device for the Quick-set®. The Quick-serter® Infusion Set insertion device makes insertions quick, easy and virtually painless.

    We've designed the Quick-serter® insertion device to provide:

    • Comfortable, virtually painless insertions
    • Low impact on the environment with a re-usable device
    • Consistent insertion depth every time for optimal insulin absorption
    • Better access to awkward, hard-to-reach infusion sites
  • Who is the Quick-set® recommended for?

    The Quick-set® is one of our most popular infusion set and combines ease of use with maximum comfort.

    • The 9mm cannula suits most adults;
    • The 6mm may be more comfortable for children and lean adults*.
  • How often should I change my infusion set?

    You should change your infusion set at least every 3 days. Frequent changing of your infusion set and rotation of your infusion site can help keep your skin healthy. For more tips on infusion site management, click here.

  • How can I order supplies from Medtronic?

    There are three ways to purchase supplies directly from us:

    1. Shop online with us at www.medtronicdiabetes.ca/store.aspx
    2. Call us at 1-800-284-4416
    3. Sign up for our Automated Supply Program and save 15% off regular retail prices with our annual delivery service. Visit www.medtronicdiabetes.ca/store.aspx for more details.
  • * Speak to your Healthcare Professional to help determine and select the best infusion set for you.

What Our Pumpers Say

Andrea Marshall

I work shift work as a paramedic and my insulin pump with CGM has given me the confidence I need to perform at a heightened awareness level every day. Before my insulin pump, I was struggling with my diabetes management while working shift work and it was having a toll on my well-being. Today, I have great glucose control, I feel that I have less diabetes-related complications and everyone, including myself, has complete confidence in my blood glucose control under stress events and working long hours.

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