eShop Terms of use

Diabetes Terms of Sale

Thanks for shopping at Medtronic. As with any shopping experience, there are terms and conditions that apply to purchases made through Medtronic. We’ll be as brief as our lawyers will allow. The main thing to remember is that by placing an order or making a purchase through Medtronic, you agree to the terms set forth below along with Medtronic’s Privacy Policy and Terms of Use. PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT ALSO CONTAINS A DISPUTE RESOLUTION CLAUSE WHICH MAY APPLY (DEPENDING ON YOUR PROVINCE).

1.       Entire Agreement.          By making a purchase with Medtronic, you are entering into a contract (the “Agreement”) with Medtronic of Canada Ltd. (“Medtronic”). In this Agreement, “we”, “us” and “our” means “Medtronic” and “you” or “your” means the Customer that purchases product through Medtronic. The Head Office of Medtronic is located at 99 Hereford St, Brampton Ontario, L6Y 0R3. Medtronic’s acceptance of your order is expressly made conditional on these terms and conditions of sale and they constitute the complete agreement between the parties. By accepting delivery of any portion of the products and/or services described on the invoice, you agree to be bound by and accept these terms and conditions. Inconsistent or additional terms or conditions in any offer or other writing by you (in whatever form or whether preceding or succeeding the order date) shall not constitute terms and conditions of purchase and sale between Medtronic and Customer, and Medtronic expressly rejects and does not accept them.

2.       Prices and Taxes.           Prices are established by regular price lists from Medtronic. New orders and order changes will be subject to the Product price list in effect at the time of new order or order change. Product price lists are subject to change without notice. Unless otherwise stated, prices are in Canadian funds and are subject to delivery terms stated herein. Prices shown do not include any applicable sales tax.

3.       Payment.         Any order received by Medtronic is subject to credit approval and may be cancelled if the Customer’s credit standing is not satisfactory to Medtronic. Medtronic reserves the right to stop shipments in the event of non-payment of a shipment, until all amounts due have been paid in full.

4.       Title, Delivery, Freight.     Title to products passes from Medtronic to Customer on shipment from Medtronic's facility. If applicable, separate charges for shipping and handling will be shown on the invoice(s). All goods will be shipped CPT Destination (INCOTERMS 2000). Products will be delivered to the address indicated on Customer’s Medtronic account unless otherwise indicated by customer. We will not ship products to a P.O. Box address or an address outside of Canada.

5.       Damaged Shipments.          If you receive a damage shipment from Medtronic: note the extent of the damage on the delivery receipt. If possible, request the carrier to inspect the damaged items as well as the container upon receipt and unpacking. Notify Medtronic within five (5) business days of receipt of Products.

6.       Shipping Variances.            Notify Medtronic if you receive a Product that you have not ordered, or if there are missing items from your shipment (each case a “variance”). Medtronic will not be responsible for variances unless notification is received within five (5) business days after the shipment has been delivered.

7.       Glucose Sensors.           Due to the chemical nature of the Glucose sensors, special care and handling is required. Sensors have a short “shelf-life” so please keep this in mind when deciding how many to order. We suggest not ordering more than a three month supply.  Sensors are sensitive to extreme temperatures; please ensure someone is available to receive the order promptly.  Refer to the instructions for use included with sensors for specific information regarding storage requirements.  Due to the temperature sensitive nature of sensors, they are not returnable. Refer to Medtronic’s Return and Exchange policy.

8.       Software.        Where applicable, all software is provided subject to the license agreement that is included with the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken. Medtronic does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that is applicable to its purchase and use.

9.       Technical Support.                      Product inquiries should be reported directly to Medtronic.  Please contact Medtronic through our Technical Product Support Team at 1-800-646-4633.  Should you experience any concerns with any Medtronic products be sure to keep the affected product in order to be able to provide specific product details (for example Lot # or Serial #) and potentially return for product analysis if required.  It is important to have affected product available at time of call. 

10.    Returned Products.      If a product or device, purchased directly from Medtronic, needs to be exchanged or returned, please contact Medtronic. There are a few important things to keep in mind when returning a product:

·         You can only return products that you purchased directly from Medtronic within the last 90 days

·         The item and packaging must be unopened, undamaged, and unmarked

·         There are some items that are ineligible for return, including sensors, accessories and clothing.

·         You must call Medtronic Customer Service (1-800-284-4416) before returning any products to get return authorization and instructions.

·         You are responsible for return shipping charges, unless product is returned for service, repair or replacement under warranty.

·         Once we receive your item, a refund will be processed. Your refund will be paid in the same manner as your initial purchase.

11.    Warranty.            Medtronic warrants Products in accordance with the written product warranty enclosed with each product, which sets forth the only warranty or condition applicable to such Product. To the extent permitted by applicable law, the remedies provided under such warranty shall be the Customers sole and exclusive remedies and such warranty shall be void if: (i) the Products have not been paid in accordance with the terms of their purchase and sale, (ii) the Products have been improperly stored, installed or maintained or otherwise have not been used in conformance with Medtronic’s applicable instructions or have been altered or repaired without Medtronic’s written consent; (iii) Customer fails to notify Medtronic promptly in writing of any claim under this warranty; or (iv) Customer fails to make any Products subject of a claim promptly available for inspection and correction.

To the fullest extent permitted by law: (a) Medtronic hereby disclaims and excludes any other warranties, conditions, guarantees or representations, express or implied, including, without limitation, ANY WARRANTY OR CONDITION OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE; (b)  MEDTRONIC SHALL IN NO EVENT HAVE ANY OBLIGATION OR LIABILITY TO CUSTOMER OR ANY OTHER PERSON FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE OR INCIDENTAL DAMAGES, NOR PUNITIVE OR EXEMPLARY DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY of law OR FORM OF ACTION ARISING OUT OF THE PROVISION AND USE OF THE PRODUCTS CONTEMPLATED OR PROVIDED HEREUNDER, OR ANY FAILURE OR DELAY IN CONNECTION WITH ANY OF THE FOREGOING; (C) MEDTRONIC SHALL NOT BE RESPONSIBLE FOR DAMAGES CAUSED BY ACCIDENTS RESULTING FROM USE OF THE PRODUCTS and (D) TO THE FULLEST EXTENT PERMITTED BY LAW, any liability of Medtronic shall be limited to the amount paid by the Customer to Medtronic for the Products AT ISSUE IN such claim in the preceding 12 months from the date of the action giving rise to the claim. Some provinces do not permit the exclusion of certain implied warranties or conditions or limitations on how long an implied warranty or condition lasts in consumer transactions. Therefore some of the foregoing disclaimers or exclusions may not apply to you.

12.    Service and Support.              Medtronic will provide general service and technical support to Customers in Canada, in accordance with the then-current service and technical support policies and conditions in effect. Medtronic support personnel will attempt to handle over the telephone any problem involving Medtronic-branded products. However, Medtronic support personnel may not be able to understand or resolve any given problem. Medtronic may, at its discretion, revise its service and support programs and the terms and conditions that govern them.

13.    Indemnification.           Customer does hereby indemnify and hold harmless and defend Medtronic against any and all claims, costs, expenses, damages and liabilities (including reasonable attorneys' fees) arising from Customer’s possession, or use of Medtronic Products (except to the extent such liability arises solely and directly from Medtronic’s negligence or willful malfeasance), the negligence or willful malfeasance of Customer in using or possessing the Medtronic Products, or any breach by Customer of its obligation arising under this Agreement.

14.    Force Majeure.            Delivery dates are approximate. Medtronic will not be liable for any loss or damage of any kind due to failure to perform or delays in its performance resulting from any cause beyond its reasonable control, including, but not limited to, acts of God, labour disputes, labour shortages, the requirements of any governmental authority, war, civil unrest, delays in manufacture, labour or transportation strikes, flood, fire earthquake, volcanic eruption, obtaining any required license or permit or Medtronic’s inability to obtain goods from its usual sources. Any such delay shall not be considered a breach of Medtronic’s obligations and the performance dates shall be extended for the length of such delays.

15.    No Resale.       The Customer agrees and represents that that it is buying for his, her or its own personal use only, and that Products purchased hereunder will not be resold, exported or reshipped to any persons.

16.    Assignment.        Customer's rights and obligations under this Agreement shall not be assignable by Customer in whole or in part, by operation of law or otherwise, without the prior written consent of Medtronic which may be arbitrarily withheld. Any attempt by Customer to assign any rights, duties or obligations, which arise under this Agreement without such consent will be void. Medtronic reserves the right to assign its obligations and rights under this contract, in whole or in part, to the manufacturer of the Products, their parent company, an affiliate or subsidiary of the manufacturer or an affiliate or subsidiary of Medtronic.

17.    Amendments.          Medtronic may amend, revise or update these Terms and Conditions of Sale from time to time. The version that was in force at the time of the sale shall continue to apply for the Products sold. No amendment, revision or update to these Terms and Conditions of Sale shall be binding on the parties unless made in a written agreement signed by each party.

18.    Notices.           Any notices hereunder shall be sent (i) if by Medtronic to the Customer: at the address indicated by the Customer in relation to his, her or its account for Product orders; (ii) if to Medtronic: by mail to Medtronic of Canada Ltd., 99 Hereford Street, Ontario, L6Y 0R3, Canada, Attention: Customer Service.

19.    Applicable Law.          Except as prohibited by the mandatory provisions of applicable laws, THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE DEEMED TO HAVE BEEN MADE IN THE PROVINCE OF ONTARIO AND SHALL BE CONSTRUED AND INTERPRETED ACCORDING TO THE LAWS OF THE PROVINCE OF ONTARIO, WITHOUT REFERENCE TO ITS CONFLICT OF LAW RULES, AND THE APPLICABLE LAWS OF CANADA . THE PARTIES HEREBY AGREE TO THE NON-EXCLUSIVE JURISDICTION OF THE COURTS OF THE PROVINCE OF ONTARIO.

20.    Dispute Resolution, Arbitration.       Customer acknowledges that Medtronic possesses valuable confidential and proprietary information, including trade-marks and business practices, that would be damaging to Medtronic if revealed in open court. The parties further acknowledge and agree that it is preferable to resolve all disputes between them confidentially, individually, and in an expeditious and inexpensive manner. The parties accordingly acknowledge and agree that private dispute resolution is preferable to court actions. Before commencing any arbitration, the parties shall first attempt to resolve any dispute or differences between them by way of good faith negotiation. Neither party shall commence any arbitral proceedings unless and until the good faith negotiation fails. ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, AND INCLUDING STATUTORY, COMMON OR CIVIL LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS CAPABLE IN LAW OF BEING SUBMITTED TO ARBITRATION) AGAINST MEDTRONIC , its agents, employees, officers, directors, successors, assigns or affiliates (collectively for purposes of this paragraph, "Medtronic") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships between the parties (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Medtronic's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION by a single arbitrator and in accordance with the rules of arbitration set out in the Arbitration Act, 1991, S.O. 1991, c. 17 (Ontario). Arbitration proceedings shall be conducted in the City of Toronto, in the English language and shall be confidential to each party to the arbitration. The arbitration will be limited solely to the dispute or controversy between Customer and Medtronic. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

21.    Injunctive Relief and Provisional Relief in Aid of Arbitration.            Notwithstanding any other provisions in this Agreement, Medtronic will have the right to seek and obtain any provisional or interim relief from any court of competent jurisdiction to protect its trade-marks and property rights, or to preserve the status quoi pending good faith negotiation and/or arbitration.

22.    Waiver.            The waiver by Medtronic of any breach, or the failure by Medtronic to enforce any of these Terms and Conditions of Sale, shall not in any way affect, limit or prevent Medtronic’s right thereafter to rely on, enforce and compel strict compliance with each term or condition contained herein.

23.    Validity of Agreement.    If any provision or provisions of this Agreement are determined to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement will not in any way be affected or impaired thereby.

24.    Language. Les parties aux présentes confirment qu’elles ont exigé que les termes et conditions ainsi que les documents apparentés soient rédigés en Anglais. The parties hereto confirm that they have requested that these Terms and Conditions and all related documents be drafted in English.